A Clear and simple business process for improved customer service performance
Generally when talks about customer service arise it creates a vision of few agents answering phone calls from customers and providing
assistance to help resolve issues, or...
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A Clear and simple business process for improved customer service performance
Generally when talks about customer service arise it creates a vision of few agents answering phone calls from customers and providing
assistance to help resolve issues, or providing detailed information, or accepting complaints and requests and forwarding them to the next
department.
This vision is incorrect and unclear as customer service solutions is a set of processes that has to be managed keeping in mind
the needs of the customers and the business demands.
If either of these priorities are neglected it will lead to customer dissatisfaction and
losses in business.
Many businesses do not have a well defined and regularized system for carrying out these processes.
As a result there is a lack of clarity in
the processes and discrepancies exist throughout the organization which elicits inaccurate and disparate responses affecting the quality of
service delivered.
Businesses have to realize that document
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